Emergency remote support

Having a critical
tech emergency?

Ransomware, system failure, breach, or something that just stopped working at the worst possible moment. Our team can remote in right now and help.

Start remote session now Opens Splashtop SOS — no software installation required
How it works

We're in within minutes

No waiting on hold, no ticketing system. Click the button, share the code, and we're looking at the same screen as you.

01

Click the link

Hit the "Start remote session now" button above. It opens Splashtop SOS in your browser – no account or installation needed on your end.

02

Share your code

Splashtop generates a one-time session code. Send it to us at [email protected] or call us directly. We connect immediately.

03

We get to work

Our team remotely accesses your system and starts investigating. You stay in control – you can end the session at any point.

Splashtop SOS logo
Splashtop SOS Secure remote access platform
256-bit AES encryption No installation Session recorded You stay in control
Why Splashtop

Enterprise-grade, built for speed

Splashtop SOS is used by IT teams, MSPs, and security professionals worldwide. It's fast, encrypted, and requires nothing from you beyond clicking a link.

Every session uses 256-bit AES encryption. You grant access with a one-time code and you can disconnect at any moment. We can't access your system outside of the session you start.

When things are going wrong, you don't want to be installing software or creating accounts. Splashtop SOS removes that friction entirely.

Common situations

When to use this

If something critical has broken and you need expert eyes on it immediately, this is the right path.

Ransomware or malware

Files encrypted, strange processes running, or a ransom note. We help contain it and assess the damage.

System or server down

Production server unreachable, website offline, or critical application not responding.

Suspected breach

Unusual account activity, data you don't recognise moving, or credentials that may be compromised.

Critical failure before a deadline

A system has failed at the worst possible time – broadcast, delivery, or go-live – and you need it fixed now.

Unusual network behaviour

Traffic you can't explain, unexpected outbound connections, or a firewall alerting on something unfamiliar.

Account lockout or access loss

Locked out of critical systems, admin accounts compromised, or access controls behaving unexpectedly.

Don't wait. Get help now.

Every minute counts in a technical emergency. Our team is ready to connect and help you get back on track.

Start remote session now Or email [email protected] with your session code